Benchmarking: eCommerce

eCommerce Benchmarking Association

The eCommerce Benchmarking Association (eCBA™) is currently a free association of eCommerce organizations of corporations. eCBA™ conducts benchmarking studies to identify practices that improve the overall operations of developing, marketing, selling, delivering, servicing and paying for products and services online.

To identify "Best in Class" eCommerce business processes, which, when implemented, will lead member companies to exceptional performance.